Privacy Policy
Last Updated: December 6, 2025
Bello Speech Pathology (ABN [Insert ABN]), located on the Gold Coast, Queensland, is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect personal and health information when you use our website (https://bellohealthservices.com.au), contact us, or access our mobile speech pathology and occupational therapy services for children under 10. Health service providers must comply with these principles, especially for sensitive health data.
1. Information We Collect
We collect information necessary to provide high-quality therapy services:
Personal Information:
Contact details (name, phone, email, address)
Child’s details (name, age, school/daycare)
Payment/billing information
Emergency contacts
Health/Sensitive Information:
Communication assessments and therapy notes
Developmental history and diagnoses (e.g., ASD, ADHD)
Progress reports and session observations
NDIS plan details (with consent)
Collection occurs via booking forms, intake questionnaires, sessions, phone/email, or website interactions (e.g., cookies for analytics). We only collect what is reasonably necessary and always obtain consent for sensitive health data.oaic
2. How We Collect Information
Directly from you: Forms, emails, phone calls, in-person/mobile sessions
Indirectly: NDIS portal (with authorization), schools/daycares (with consent)
Automatically: Website analytics (IP address, browser type, pages visited) via secure tools
We notify you at collection about the purpose and how to access/correct information.
3. How We Use Your Information
Your information is used solely for:
Delivering speech pathology/occupational therapy services
Scheduling and managing appointments
Processing payments and issuing invoices/tax receipts
Communicating therapy progress and recommendations
Complying with legal obligations (e.g., AHPRA registration, NDIS reporting)
Improving services through de-identified analytics
Responding to inquiries or complaints
We never use information for direct marketing without explicit consent.
4. Disclosure of Information
We disclose information only when necessary and with consent:
To you/the child’s parent/guardian
NDIS/local Area Coordinator (with written authorization)
Schools/daycares/educators (with parental consent)
Private health insurers for claims
Allied health professionals for coordinated care
Regulators (AHPRA, Speech Pathology Australia) if required
No overseas disclosure occurs; all data stored in Australia via secure providers compliant with APPs.
5. Data Security
We protect information with:
Secure servers and encryption for health records
Password-protected systems and access controls
Secure file sharing for reports/progress notes
Regular staff training on privacy obligations
Backup and disaster recovery measures
Data retained for 7 years post-final session (minimum legal requirement for health records), then securely destroyed/de-identified.
6. Your Rights and Access
Under the Privacy Act, you have rights to:
Access your child’s information (request in writing)
Correct inaccurate/incomplete data
Withdraw consent for certain uses (may affect services)
Complain about privacy breaches
Requests processed within 30 days (free unless excessive). Contact us at hello@bellohealthservices.com.au. Complaints escalated to the Office of the Australian Information Commissioner (OAIC).
7. Cookies and Website Tracking
Our website uses cookies for functionality and analytics (Google Analytics – anonymized). You can manage preferences via browser settings. No personal data collected via cookies without consent.
8. NDIS Participants
For NDIS-funded services, we comply with NDIS privacy requirements. Plan-managed or agency-managed payments handled per your authorization. Service agreements outline specific data handling.
9. Changes to This Policy
Updates posted on our website with notice. Continued use constitutes acceptance.
10. Contact Us
Privacy Officer: Rachel Rebello, Bello Speech Pathology
Phone: +61499 507 096
Email: hello@bellohealthservices.com.au
Address: Gold Coast, QLD
For privacy concerns, contact us first. Unresolved issues go to OAIC (www.oaic.gov.au).
This policy ensures full compliance with Australian privacy laws for health services. Your trust matters to us.