Terms & Conditions
Last Updated: December 6, 2025
Welcome to Bello Speech Pathology (ABN [Insert ABN]). These Terms and Conditions (“Terms”) govern your use of our website (www.bellohealthservices.com.au), mobile services, and all related speech pathology and occupational therapy services (“Services”). By accessing our website, booking an appointment, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and Australian Consumer Law (ACL) guarantees. These Terms comply with the Competition and Consumer Act 2010 (Cth) and protect your statutory rights.
1. Services Provided
Bello Speech Pathology provides mobile speech pathology and occupational therapy services to children under 10 across the Gold Coast, including assessments, therapy sessions, and parent coaching. Services are delivered with due care and skill by qualified, registered practitioners (AHPRA-certified) in your home, school, or daycare. We adhere to evidence-based practices and NDIS Pricing Arrangements where applicable. Services must be reasonably fit for the purpose discussed during consultation and provided within a reasonable time.
2. Eligibility and Booking
You must be a parent, guardian, or authorized representative of a child under 10. Bookings are confirmed via email or phone. We reserve the right to refuse or cancel Services if health/safety risks exist or payment terms are not met. Initial consultations may incur a non-refundable deposit.sprintlaw
3. Fees and Payment
Fees align with NDIS price limits (2025-26) or private rates provided upfront.
Payment is due at session end via card, bank transfer, or invoice (private health/NDIS).
No GST on direct therapy; GST applies to reports/documentation.
Fees may adjust annually with NDIS updates; notice provided 30 days prior.
4. Cancellation and Rescheduling Policy
24 hours’ notice required for cancellations/rescheduling.
Less than 24 hours: 100% session fee charged (covers preparation/travel).
Less than 2 business days for blocks/programs: Full fee applies.
Exceptions: Medical certificate for child illness waives fee (submit within 48 hours).
This policy reflects genuine costs under ACL and is fair/not excessive.
5. Consumer Guarantees and Refunds
Under Australian Consumer Law, Services come with guarantees of due care/skill, fitness for purpose, and reasonable time. If Services fail these:
Minor failure: Free re-service.
Major failure: Full refund/replacement or cancellation.
No refunds for completed Services or no-shows. Refunds processed within 14 days via original payment method. These rights cannot be excluded.
6. Liability Limitations
To the maximum extent permitted by law, our liability is limited to resupplying Services or refunding fees paid. We exclude liability for indirect/consequential loss (e.g., lost time). You agree we are not liable for outcomes beyond our control (e.g., child non-engagement). Professional indemnity insurance covers qualified practitioners.alliedhealthsp+1
7. Health and Safety
You ensure a safe environment for mobile sessions (e.g., clear access, supervision). Inform us of allergies/medical conditions beforehand. We may cancel/reschedule if unsafe. COVID-19: Follow current health directives; masking/testing as required.
8. Privacy and Health Information
Personal/health data handled per Privacy Act 1988 (Cth) Australian Privacy Principles. See our Privacy Policy for collection/use/disclosure details (e.g., reports to NDIS/schools with consent). Health records stored securely; access on request.oaic+1
9. Intellectual Property
Website content (articles, resources) is our property. Personal use permitted; commercial reproduction prohibited without consent.
10. Website Use
Website provided “as is”. No warranties for accuracy. Prohibited: Hacking, spam, unlawful use. We may suspend access for breaches.digitalhealth+1
11. Governing Law and Complaints
Queensland law applies. Disputes resolved via internal complaints process first (contact hello@bellohealthservices.com.au), then Queensland Civil and Administrative Tribunal or ACCC. Complaints handled fairly within 30 days.
12. Changes to Terms
We may update Terms; continued use constitutes acceptance. Notice via website/email.
13. Contact Us
Bello Speech Pathology, Gold Coast QLD. Phone: +61499 507 096 | Email: hello@bellohealthservices.com.au.
These Terms ensure transparency and compliance. Questions? Contact us